FAQ's
Which Areas Do We Offer Our Services To?
We offer our services to Saffron Walden and surrounding areas.
How Can I Get In Touch?
There are many ways you can get in touch with us. You can get in touch by:
- Contact Form
- Live Chat
- Phone
- Social Media
What Is Your Email Address?
For bookings please email: Bookings_AHDJj@outlook.com
For the site team please email: Premises_AHDJ@outlook.com
For finance please email Finance_AHDJ@outlook.com
For enquiries please fill out the contact form found on the contact page of the website.
How Much Do You Charge?
We charge a fixed amount of £20 per hour working. For example, if you had a two hour disco, you would be charged for 4 hours as we charge for an hour of setup and an hour of dismantling equipment. This is to ensure that we are being paid for our total time of work which includes 1 hour before and after the disco. Also, if you choose to use effects machines at your event, we charge a £7.50 fluid charge in order to cover the cost of fluid and any other costs which are required to use the machines at your event. Therefore, an event where people are at it for 2 hours with machines used, would cost you £87.50.
What Payment Types Do You Accept?
We accept a wide range of payment methods in order to satisfy our customers and make it easier for them to pay. We accept the following payment types:
- Cash
- Bank Transfer
- Card
We kindly ask that payment is made prior to the event. Please note that paying by card includes a small transaction fee which will be charged to you. This is not a fee put in place by us, but by the card service provider that we use. Payment by cash or bank transfer does not carry a fee. You will be sent a receipt of payment by the email address which you provided to us which we ask for you to retain for your records.
What Can I Expect When Booking With AHDJ?
We try to make the booking process as easy as possible for our customers. Firstly, you will receive an email from AHDJ Bookings regarding your email. We will ask for some information about the event that you would like us to run for you. We will also ask questions such as do you have any personalization's to the event so that we can make this event as special as possible for you. These can be discussed with the team. We will also ask for some personal information from you which we store securely, the number of guests both adults and children, any information about medical conditions which guests may have and any other information which we need to be aware of. We will then explain what you can expect from us and the safety guidelines which we follow to ensure that everyone is safe at your event. After we have confirmed all of the information that we need, we will help you to make the payment. You can tell us the best form of payment for you out of the payment options listed above, and then we will guide you through how to pay. You will then get a receipt as proof of purchase and then we will see you at your event. You can reach out to us at any point to discuss any questions you may have.
Do You Accept Donations?
Yes, we do accept donations and would be very grateful for any donations that we receive. If you wish to provide a donation, please contact our team and we can assist you with this.
What Do We Do With Payment?
AHDJ is a volunteer business which means that staff do not get paid. All money that is generated is re-invested back into the business to help provide for new equipment and other forms of machinery which will help to make events even better.
I Am A School And Need Some Documents From You, Wo Do I Contact?
Due to us working with children, we have to have legal documents which we can provide to schools and other institutions. Some of these documents include: DBS checks, Public Liability Insurance, Proof Of ID, Risk Assessment, Health and Safety documentation. In order for you to receive these documents, please email Bookings_AHDJ@outlook.com and they will pass your enquiry onto the Health And Safety Lead who will be able to provide these documents for you.